Some fixtures are compatible with sloped ceilings. Check the product specifications for this note. Fixtures with chains or swiveling canopies are often suitable. If you are unsure, please contact us for confirmation.

Yes, many of our products can be customized. Please reach out to our customer service team with your requirements, and we will confirm availability and pricing.

U.S. conventional voltage: 110 ~ 120V. European conventional voltage: 120 ~ 240V. We can also customize it according to your needs.

Yes, all of our lighting fixtures are certified to meet the safety and compliance standards of the regions they are shipped to, including SAA/CE Certifications and UL certifications.

In most cases, we will process and arrange shipment within 5-10 working days after receiving your order. Shipping time is 25-40 business days., for the same country, shipping time varies from region to region.
• If you still have questions or need to ship to other countries, please contact us for inquiries: hoailamps@gmail.com
>> Please see our Shipping Policy for more details.

To ensure that you are satisfied with your purchase from Hoailamp, we provide video check and a 30-day return policy.

Before shipping, We are willing to provide packaging videos of your item(s) to show the details of the lights and package. Videos will be sent by email if you need it.

For more details, please refer to our RETURN & Refund Policy.

Please be aware that all prices shown on our website do not include duties, local taxes, or any other import charges. In most cases, our parcels pass through customs without VAT being charged. However, for larger orders or certain circumstances, we may need to provide additional information to customs and cooperate with the buyer to supply the required paperwork.

Each destination country has its own import tax threshold, which determines the value of goods that can be imported before import duties are charged. Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility, and we are not liable for any delays caused by customs authorities in your country.

For more details regarding applicable fees, we recommend contacting your local customs office.

We have 2 shipping methods, the billing methods are as follows:

Standard shipping: Free Shipping On All Orders to the United States.

Expedited shipping: Shipping rates vary based on the shipping option you choose, as well as the weight, dimensions, destination and other factors of your order. You can check the exact shipping cost at checkout.

Many of our fixtures are compatible with dimmer switches. Please check the product description or contact us to confirm dimming compatibility before purchase.

Our products are crafted from a variety of high-quality materials, including glass, Brass, wood, and crystal, depending on the design. Each product page includes specific details on the materials used.

Firstly, you don’t need to worry about potential damage during shipping. Most of our products are securely packed in wooden crates, with additional protective layers such as cardboard boxes inside. This ensures that the products are well-protected and rarely arrive damaged.

Secondly, many of our customers have placed orders with us and have been highly satisfied with the condition of the products they received. Rest assured, we prioritize the quality of your purchase experience.

Finally, in the rare event that there is an issue with your order, we are committed to providing a prompt and effective solution.

Yes, our products comply with UL standards.