At Hoailamp, we are dedicated to providing high-quality lighting products to our valued customers in the United States. Below is our shipping policy, designed to ensure a smooth and reliable shopping experience.

1. Shipping Destinations and Product Locations
We only ship to addresses within the United States. Orders can be delivered to any location in the continental U.S., Alaska, and Hawaii (P.O. Boxes/APO/FPO addresses are excluded). Please contact us for information regarding shipping to your specific area.

Your package will be shipped directly from our factories or warehouses. We currently have two shipping locations: China and the U.S. Once your order has shipped, you will receive an email with tracking information.

If the item is out of stock in the U.S. warehouse, your package will be shipped from our factory in China.

2. Order Processing Time
Total Delivery Time = Processing Time + Shipping Time

• Order processing time: Usually processed within 3–5 business days (excluding weekends and public holidays)

• Customized Products: Custom lighting requires additional production time. Processing may take an extra 5–12 business days, and total delivery time will be correspondingly extended

During holidays or special promotions, processing times may be slightly longer, but we will always keep you informed via email.

3. Shipping Times and Delivery Estimates

• Standard Shipping: 25–40 business days (free)

• Expedited Shipping: 9–14 business days

4. Shipping Fees
We offer two shipping options:

• Standard Shipping: Free for all orders
  

• Expedited shipping charges are as follows(If the order amount exceeds $1000 please contact us directly for a shipping quote.):

  Shipping	Condition	Transportation costs
  Expedited Shipping(9 - 14 working days)	$0.01–$300.00	$100.00 USD
  Expedited Shipping(9 - 14 working days)	$300.01–$600.00	$200.00 USD
  Expedited Shipping(9 - 14 working days)	$600.01–$800.00	$300.00 USD
  Expedited Shipping(9 - 14 working days)	$800.01–$1000.00	$400.00 USD

5. Carriers and Shipping Method
We work with reputable carriers such as UPS, FedEx, and USPS EMS, all of which provide insurance and tracking services. All shipping times refer to business days (Monday–Friday, excluding weekends and holidays). Delivery times depend on each carrier’s daily cut-off times and the processing speed of our warehouses.

6.Duties, Taxes, and Customs Clearance
(All prices you see on the website are tax-exclusive. When the package arrives in the destination country, customs duties, import taxes, and other customs fees may apply.)
Responsibility: These fees are determined by the local customs office and are the responsibility of the recipient. We cannot predict or collect these fees on your behalf.

Recommendation: To avoid unnecessary costs and delays, we strongly recommend that you contact your local customs office before placing your order to learn about relevant policies and fee details. We are not responsible for any such additional charges.

7.Order Tracking and Issue Resolution
Tracking: After shipping, we will send you tracking information by email. If your tracking information has not been updated within 2-3 weeks, please contact us by email, and we will assist you.

Delays and loss: Incorrect delivery information, customs clearance, or peak holiday seasons may cause delays. If your package is significantly delayed or lost, please contact our customer service team promptly, and we will serve you wholeheartedly.

Incorrect or changed address: Please ensure your delivery address is accurate when placing your order. If your package is lost or misdelivered due to an incorrect address provided by you, we are not responsible. Once the package is shipped, we cannot guarantee a successful address change, and the carrier will charge an additional fee for address changes. If you request an address modification, we will send you an invoice to pay these fees.

Refused, lost, or stolen packages: If the package is marked “delivered” but you cannot locate it, please first check the surrounding area or contact your neighbors. If it is still not found within 7 days, please contact us immediately.

8.Other Notes
Out-of-stock items: While we strive to ensure that all listed products are in stock, occasionally some items may be sold out. If the item you ordered is out of stock, we will notify you by email as soon as possible. You may then choose to continue the order or cancel it. Your credit card will not be charged until the product is shipped.

Returns: This shipping policy does not include return details. For full return and refund procedures, please refer to our Return and Refund Policy.

9.Countries/Regions We Can Ship To

Currently, we mainly serve the US market.

If you are not in the US but still wish to purchase lighting fixtures, please contact support@hoailamp.com, and we will explore various possibilities with you.

*Please note that these are only estimated delivery times and therefore delivery dates cannot be guaranteed.

Please ensure that all delivery information is correct. If the information is incorrect or missing, we may need to contact you to update it, which may delay your order. Customs clearance may also cause delays.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered by the local post office or local courier company. Depending on your location, most orders will be delivered by the local postal service, so the package will arrive with your regular mail. If you are not at home when the package is delivered, the postal service may leave a notice card telling you how and where to collect the package.

Email: support@hoailamp.com
Phone: +(502) 208-8886‬