Track Your Order
Track Your Order
Your Light, On Its Way Home.
Every Hoailamp piece is hand-inspected before it ships. Enter your order details below to see exactly where yours is — at any moment along the way.
Three steps between our workshop and your wall.
We confirm your order within 24 hours and begin preparing each piece by hand.
Inspection and protective packing take 3–5 business days — custom pieces a little longer.
You receive a tracking email the moment it ships. Events appear after the first carrier scan.
Honest answers, before you ask.
My tracking hasn’t updated in a few days — is that normal?
Yes, especially during ocean or line-haul segments of international transit. Long gaps between scans are common and don’t mean your parcel has stopped moving. If there are no new events for 15 days, contact us and we’ll investigate with the carrier directly.
It says delivered, but I can’t find my package.
Check around entrances, with neighbours, and your mailroom first. If it’s still missing and your order included Shipping Protection, email us — we’ll reship or refund immediately, no carrier investigation needed. Orders without protection are still covered by our standard refund policy via the carrier claims process.
Can I change my delivery address after ordering?
If your order hasn’t shipped yet, almost always — email support@hoailamp.com with your order number as soon as possible. Once shipped, we’ll work with the carrier, though options become limited.
Will I pay import duties?
No surprise fees for US orders — your payment covers delivery. For international orders (Canada, the United Kingdom, Australia, the UAE and other countries available at checkout), local customs may apply duties or GST/VAT per your country’s rules.
Anything else? support@hoailamp.com · +1 (502) 208-8886 — we reply within 24 hours.