Lune Alabaster Cluster Chandelier

Lune Alabaster Cluster Chandelier gathers round globes of natural alabaster around a brass center, like a cluster of full moons. Each globe is turned from solid stone with soft, cloudy veining, and when the lights are on, every sphere glows warm and even, its veining drifting across the surface like clouds over the moon.

Slim brass arms hold the globes in staggered tiers that taper to a single sphere at the bottom, and a brass rod and chain link connect it to a round ceiling canopy. Choose the compact small size for a kitchen island, entryway or bedroom; the medium size for a dining table; or the large, fully layered cluster as a statement piece over a dining room, living room or stairwell. Because alabaster is a natural stone, no two globes are exactly alike.

01 · Natural Spanish Alabaster

Every globe, its own moon

No two globes are alike

Each sphere is turned from natural Spanish alabaster, so its veining, tone and translucency change from globe to globe. Together they form a cluster that is entirely your own, and may differ slightly from the photos.

03 · Size Guide

Three sizes, one constellation

Ø 15.8″40 cmSmall · 5 lightsIsland, entryway, bedroom

Ø 24″60 cmMedium · 13 lightsDining table for 4–6

Ø 31″80 cmLarge · 25 lightsLarge dining, living, stairwell

Compare the sizes

Small

Medium

Large

Diameter

15.8″
40 cm

24″
60 cm

31″
80 cm

Body height

—

18″
45 cm

22″
55 cm

Max overall height

47.2″
120 cm

47.2″
120 cm

47.2″
120 cm

Globes / bulbs

5 × G9

13 × G9

25 × G9

Suspension

Brass rod

Brass rod

Brass chain

Room size

Up to 8 × 8 ft

About 12 × 12 ft

15 × 15 ft and up

Table size

Round table up to 36″

Table 36–48″ wide, 4–6 seats

Table 60–96″ long, 6–10 seats

Best for

Kitchen island, entryway, bedroom, powder room

Dining room, breakfast nook, living room

Large dining room, foyer, stairwell, double-height space

01Size by the room

Add the room's length and width in feet; the total is roughly the right diameter in inches. A 12 × 12 ft room suits about 24″, the Medium.

02Size by the table

Pick a diameter about one half to two thirds of the table width, so the chandelier never overhangs the edge.

03Hang it right

Over a table, leave 30–36″ (76–91 cm) below the bottom globe. In walkways and foyers, keep at least 7 ft (2.1 m) of clearance.

04Set the height

All sizes hang up to 47.2″ (120 cm) overall. Shorten the rod or chain during installation to suit your ceiling height.

Shipping Made Simple

We’ve got you covered with easy and reliable shipping options

Total Delivery Time = Processing Time + Shipping Time

Processing or Handling Time :
The processing time begins from the date you place your order. It usually takes 3 to 5 Business Days (Monday to Friday) to process your order. Once we’ve processed it, we can then ship it.

Customized products: Customized lighting fixtures require additional production time. Please note that the processing of such orders may require an extra 5-12 business days, and the total estimated delivery time will be extended accordingly. 

Shipping Charge and Transit Time:
Free Standard Shipping (25-40 business days): Free for all orders.
Expedited Shipping (9-14 business days): Faster delivery is available—please read our Shipping Policy for specific fees.

Thank you for shopping with us. We understand that you want every item you purchase to perfectly suit your home. To ensure a pleasant and worry-free shopping experience, please read the following policy carefully before making your purchase.

1. Return Period and Product Condition

Our standard return policy is valid for 30 days from the date you receive your order. If more than 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

Important: Items that have been installed, have broken wiring, or loose crystals are not eligible for return.

All returned items must meet the following requirements:

• Original Condition: Must be unused, unworn, and include all original tags, labels, and packaging.

• Complete Accessories: All accessories, manuals, and included items must be intact. Items requiring assembly must be returned unassembled.

• Proof of Purchase: You must provide a valid order number or proof of purchase.

Exceptions – Cannot Be Returned:

• Customized, modified, or special-order items (including products marked “Custom Invoice,” “Made to Order,” or “Final Sale”).

• Items not in their original condition or packaging (used or altered).

• Returns caused by misunderstanding the product listing.

2. Eligible for Returns/Exchanges

Customers are entitled to a full refund or replacement in the following cases:

1. The product is damaged due to quality issues or transportation.
   

2. Any item returned to sender undelivered.

3. Any item not delivered within 90 days.

For all eligible returns, we bear all costs and guarantee 100% return/refund or free replacement.

3. Not Eligible for Return/Exchange

Certain items are not eligible for returns or exchanges:

1. Products that do not qualify for the 30-day return policy.
   

2. Bespoke, custom, or special-ordered products.

3. Products not in original condition or packaging.

4. Shipping Costs for Customer-Initiated Returns

If a return is initiated due to the customer’s personal reasons, the customer is responsible for the return shipping costs. The exact fee depends on the chosen courier service. Customer-related reasons include:

• The customer feels the product does not meet their expectations;

• The customer finds the size too small or too large;

• The customer believes the color does not match expectations;

• The customer wants to return the product for personal reasons (e.g., changed mind or no longer needs the item);

• The customer ordered the wrong item or quantity;

• The customer did not carefully read the product description and is surprised by the product’s features or specifications.

5. Return & Exchange Process

Before returning any items (within 30 days), please contact our customer service team. Returns without prior authorization will not be accepted.

Step 1: Submit Your Request
Email support@hoailamp.com with:

• Order number

• Item(s) to return or exchange

• Detailed reason for return/exchange

• Photos if there is a quality issue

Step 2: Wait for Authorization

Before sending your package, you must contact Hoailamp via email to obtain an RMA (Return Merchandise Authorization) number. Items sent without authorization may not be processed.

Email: support@hoailamp.com

Once approved, please send your package to the following return address and follow the packaging instructions carefully:

Return Address:
Recipient: Zhang Lei
Address: Building 4, No. 80 Longxi Road, Jianghai District, Jiangmen City, Guangdong Province, China
Postal Code: 529080

Step 3: Package & Ship

• Take photos of the product and packaging before shipping to show it is in original condition.

• Include order confirmation, all original accessories, and packaging.

• Email us the tracking number after shipping.

Step 4: Refund or Exchange Processing

• Refunds:

  We will refund to your payment account after returned once the refund approved. Keep in mind that it may also take some time for your bank or credit card company to process and issue your refund. 

  If you paid with a credit or debit card, we will refund your money to the same card once we receive your return. Refunds will take 5-7 business days.

  If you paid with PayPal, we will refund your money to your PayPal account once we receive your return. Refunds will take approximately 1-3 business days.

  To check the status of your refund, please visit the your Account- Orders history page.

• Exchanges: We will process your return within 3–5 business days after receiving the returned item, and ship the replacement once the inspection is completed.

6. European Union 14-Day Cooling-Off Period

EU customers have the right to cancel or return an order within 14 days without justification. The item must be unused, with tags, and in original packaging, with proof of purchase.

7. Special Conditions

• Order Cancellation: Within 24 hours of confirmation, free of charge.

• Custom Items: Cannot be canceled.

• Non-Custom Items:

  • Cancel within 24 hours of placing the order, no cost.

  • Cancel after 24 hours but before shipment, $50 handling fee.

  • Once shipped, orders cannot be canceled.

8. Contact Us

If you have any questions about returns, exchanges, or cancellations, contact our customer service team:

• Email: support@hoailamp.com

• hone: +(502) 208-8886

Hoailamp reserves the right to update or modify this policy at any time without prior notice.

We are committed to providing a safe, secure, and seamless shopping experience. Protecting your personal information and payment security is our highest priority.

1. Website Security

We take online security seriously and implement industry-standard measures to protect your data throughout your browsing and shopping experience.

Secure Encryption:
Our website uses advanced SSL/TLS encryption technology. All data transmitted between your browser and our servers—including personal information and payment details—is fully encrypted to prevent unauthorized access or interception.

Privacy Protection:
We comply with strict privacy standards and only collect the information necessary to complete your order. All customer data is handled with care and protected through secure systems.

2. Payment Security

We use Shopify Payments to process all transactions securely and reliably. Every payment is protected by industry-leading security standards to ensure a safe checkout experience.

Accepted Payment Methods:
Visa, Mastercard, American Express, Diners Club, Discover, Shop Pay, and JCB.

Shopify Payments Security:
All payments are processed through Shopify Payments, a PCI DSS Level 1 compliant platform. It uses advanced encryption and fraud detection technologies to safeguard your payment information. Built on Shopify’s trusted infrastructure, it ensures every transaction is fast, secure, and reliable.

Important Note:
We do not store or have access to your credit or debit card information. All payment details are securely processed and encrypted by Shopify Payments throughout the entire transaction process.

3. Our Commitment

We are dedicated to providing a secure and worry-free shopping experience. If you have any questions regarding payment security or data protection, please contact our customer support team:

support@hoailamp.com

We are always here to help.