Name: ∅ 5.5″ x W 3.5"x H 29.9" * 2 / Aged Brass + Brown Mistral Horsehair Wall Sconce
SKU: HLW54432-4
Price: 2180.0 USD

Question 1

Description

Answer

The Mistral Horsehair Wall Sconce is built as a single arch that turns and falls. A tube of antique brass rises from the wall plate, bends over in a full half-circle, and drops in two parallel legs — and partway down each leg the metal gives way to a length of natural horsehair, gathered at both ends in brass ferrules and swelling gently at the middle. Below that the brass resumes, and the last section is frosted acrylic, where the light actually comes out.

Three materials in an order that means something: hard at the top where it carries the weight, soft in the middle where you look, luminous at the bottom where it works. The horsehair is the reason to buy this — each strand catches light differently, so the section reads as one soft mass from across a room and as thousands of separate fibres up close, and no two lengths are ever alike. The acrylic diffuses evenly with no visible source, so what reaches the room is a warm column rather than a bulb behind a shade. Choose ivory for a pale, sunlit look or dark brown for depth against a light wall. A sculptural wall sconce for a hallway, a bedside, a stairwell, or either side of a mirror.

×2

Buy as a Pair & Save

Sconces almost always go up in twos. Select the option marked (×2) above — a set is priced below two singles, and both are cut from the same glass batch, so the tint matches exactly. Ordering separately risks a visible difference between the two.

Why This One

Hard, Soft, Then Luminous

◆

01

Three Materials in Sequence

Brass at the top where the weight is carried, horsehair through the middle where the eye lands, acrylic at the bottom where the light comes out. The order is not decorative — each material sits exactly where its properties are needed, and the transitions between them are what the piece is built on.

02

No Two Bundles Are Alike

Each strand of horsehair takes light at its own angle, so a bundle reads as one soft mass from across a room and as thousands of separate fibres up close. Thickness, sheen and the way stray hairs sit all vary from length to length. The sconce you receive will not match the photograph fibre for fibre — that is the material, not a fault in it.

03

An Arch That Doubles Back

A single brass tube rises from the wall plate, turns a full half-circle and drops in two parallel legs. Nothing is bracketed on and nothing is bolted across — one continuous form makes the turn, which is why the top reads as a gesture rather than as a fixture holding two lamps.

04

Two Sources, Two Columns

Each leg carries its own socket behind a frosted acrylic tube, so the light arrives as two soft columns rather than one bright patch. Beside a mirror that difference matters — light from two points fills in the shadow under the chin that a single sconce always leaves behind.

Aged brass with natural horsehair and acrylic diffusers — two G9 bases, max 10W each, bulbs sold separately

Specifications

Features & Details

Features

Material

Brass Body · Genuine Horsehair · White Acrylic Diffusers

Metal Finish

Aged brass — hand-finished, with fine surface marks left visible

Horsehair

Ivory · Dark brown — natural fibre, so thickness and sheen vary from piece to piece

Form

Single arched tube dropping into two legs — brass, horsehair and acrylic in sequence

Light Source

Two G9 bases, one in each leg — LED or Edison, bulbs sold separately

Power

Max 10W per bulb · 20W total — 3000K warm white as standard, other temperatures on request

Mounting

Wall mount — hardwired to a junction box

IP Rating

IP20 · indoor dry locations only · not waterproof

Dimming

Depends on the bulbs — fit dimmable G9 bulbs and a compatible wall dimmer

Style

Organic modern · Sculptural contemporary · Wabi-sabi · Transitional · Modern luxe

Application

Hallway · Bedside · Stairwell · Either side of a dressing mirror · Entryway · Living room accent wall (indoor only)

Specification

Voltage

AC 110V–240V compatible

Installation

Hardwired wall mount — professional installation by a licensed electrician recommended

Control

Works with a standard wall switch — switch not included

Certification

UL · CE · SAA

Warranty

2-year

Caring for horsehair: comb through gently with your fingers or a wide-toothed comb, working downward from the top ferrule — never brush against the lie of the hair. Dust with a soft dry brush or the low setting of a hairdryer held well back. Keep it dry: never wash, wet or spray the fibre, and keep the sconce out of bathrooms and away from steam, where natural hair takes on moisture and loses its shape. Wipe the brass with a dry soft cloth, and switch the power off at the wall before cleaning — G9 bulbs run hot.

Size & Installation

Tall and Narrow, Close to the Wall

Nearly two and a half feet of drop on a footprint the width of a hand — and it projects only 3.5″, so it works in a corridor where a wider sconce would catch a shoulder.

W 5.5″ × D 3.5″ × H 29.9″

One size · hardwired · projects just 3.5″ from the wall

29.9″

overall drop

Two and a half feet from the top of the arch to the bottom of the acrylic. That length is what carries the composition — it needs a clear run of wall, not a gap between a picture and a dado rail.

3.5″

projection from the wall

Shallow enough for a hallway. US building guidance keeps anything below 80″ from projecting more than 4″ into a walkway — at 3.5″ this sits inside that, which many arm-style sconces do not.

5.5″

width

Narrow across, long down. That proportion is why it suits the strips of wall other fixtures cannot use — between two doors, beside a mirror, along a stair.

Where to Set the Junction Box

The sconce hangs below the box — measure from the top, not the bottom

Drawn to scale. Figure shown for reference only and is not included.

A line drawing gives the Mistral sconce as 5.5 inches wide, 3.5 inches deep and 29.9 inches tall.

Mounting Height

This sconce hangs below its junction box rather than sitting level with it, so measure from the top. In a hallway or living room, set the box at 72–76″ from the floor and the acrylic lands at eye level or just below. Beside a bed, drop the box to 60–64″ so the light falls on the page while you are sitting up. Our guide below covers bedside, mirror and hallway heights in more detail.

Spacing a Pair

Beside a mirror, allow 36–40″ between the two boxes — close enough that the light meets in front of your face, far enough that the arches do not crowd the frame. Along a corridor, 6–8 ft between sconces keeps the rhythm even without over-lighting the run.

Installation

Hardwired to a standard junction box, and a licensed electrician is the right call. Fit two G9 bulbs, max 10W each; 3000K warm white is what ships as standard. Works with any standard wall switch — switch not included. Turn the power off at the breaker before any work begins.

One thing to check: the horsehair section sits roughly a third of the way down, right around 60″ from the floor at standard mounting height — head height in a narrow hallway. Leave a clear run of wall there, and avoid mounting directly beside a doorway where a coat or a shoulder brushes past. Natural hair recovers from a light touch, but not from being caught daily.

How High to Hang a Sconce →

About the Horsehair

Where It Comes From, and Why

Using an animal fibre is a decision that deserves an explanation rather than a mention. Here is the whole of it — source, process, and the reason we did not simply use a synthetic.

01 Source

A Byproduct, Not a Purpose

The hair is collected from routine grooming and from the agricultural supply chain. No animal is raised or slaughtered for it — the fibre exists whether or not anyone makes something from it, and this is the same supply that has served violin bows, upholstery and brushmaking for centuries.

02 Process

Washed, Sanitised, Set

Raw hair is washed to remove oils and residue, sanitised, then combed and set into the tapered bundle you see. Nothing arrives on the frame untreated. What reaches you is a clean, stable fibre with no odour and no dressing to wear off over time.

03 Why Not Synthetic

Extruded Fibre Is Too Perfect

Synthetic strands come off a die at one diameter and one sheen, so a bundle of them reflects light as a single flat surface. Real hair varies — thicker at the root, finer at the tip, and never uniformly glossy. That variation is the entire visual effect here. A synthetic version would read as a brush; this reads as a material.

Does It Shed?

A few loose strands may work free in the first weeks, the way they would from any natural-fibre brush — the bundle is clamped at both ends, so what comes away are hairs that were never seated in the ferrule. It settles. Left alone on a wall, a bundle stays as it arrived for years.

Will It Fade or Yellow?

Natural hair holds its colour well indoors. The ivory will warm very slightly over many years, as most pale natural materials do; the dark brown is more stable still. Keep it out of direct sunlight and away from steam — those are the two things that shorten the life of any natural fibre.

Looking After It

Comb through with your fingers or a wide-toothed comb, always downward from the top ferrule, never against the lie of the hair. Dust with a soft dry brush. Never wash, wet or spray the fibre — it takes on moisture and loses the shape it was set into.

If it matters to you either way: this is a natural animal fibre, and some people would rather not have one in their home. We would rather say that plainly than bury it in a specification table. If you like the shape but not the material, write to us — we can tell you what else in the range does something similar without it.

How It's Made

Everything Around the Horsehair

The fibre gets the attention. The brass and the acrylic are what hold it in place, carry the current and turn it into a light — and each has a detail worth looking at.

Fine tooling marks run across the aged brass ferrule where it grips the horsehair below.

The Ferrule That Holds It

Each bundle is clamped inside a brass sleeve at both ends — that is what keeps the shape and stops the hair working loose. Look at the metal in raking light and you will see fine marks across the surface: this is aged brass, hand-finished rather than plated, and those marks are the process left visible rather than polished away.

A single brass tube turns a full half-circle above a round wall plate, pinned at the centre.

One Tube, One Bend

The arch is a single length of brass bent through a half-circle, not two legs welded to a curve. A welded joint at the apex would have to be ground and refinished, and on aged brass that repair always shows. Here the tube simply turns — and a small brass pin at the centre fixes it to the wall plate behind.

A knurled brass thumbscrew fixes each frosted rod to the body above it.

Held by a Thumbscrew

Each frosted acrylic tube is fixed with a small knurled brass screw rather than glued or press-fitted. It is visible on purpose — and it means the diffuser comes off by hand when a bulb needs changing, without tools and without disturbing the fibre above it.

Aged, Not Plated

The brass is aged in the metal rather than coated over it, so the tone sits in the surface and deepens rather than chipping at an edge. Fine surface marks are part of a hand-finished piece — each sleeve and each length of tube carries its own, and no two fixtures match mark for mark.

Acrylic Rather Than Glass

The diffusers are frosted acrylic, which is lighter than glass and will not shatter if something catches them in a corridor — a real consideration on a fixture that hangs at head height in a hallway. Frosted through the material rather than coated on the surface, so the glow stays even along the whole length.

Assembly You Can Undo

Thumbscrews at the diffusers, a pin at the wall plate, ferrules at each end of the fibre. Nothing structural is bonded — which matters most for the part you will actually touch: changing a G9 bulb means loosening one screw by hand, not dismantling the fixture.

Living with aged brass and acrylic: wipe both with a dry or barely damp soft cloth. No metal polish on the brass — it strips an aged finish back toward raw metal and cannot be matched afterward. No abrasive pad on the acrylic either; a scratched diffuser catches the light for good. Switch the power off and let the bulbs cool before cleaning, and keep everything away from the fibre above.

Ivory or Dark Brown

Two Colours, Two Different Rooms

Same fixture, same brass, same light — but the fibre changes what the piece does on a wall, unlit and lit. One dissolves into a pale room; the other draws a dark line down it.

Ivory

Pale strands gather into a swollen column, catching light along their whole length.

Soft, and Almost Weightless

Ivory reads as texture rather than mass. Against a limewash or plaster wall the bundle sits only a shade darker than its background, so what you notice first is the brass and the shape it makes — the fibre registers when you get closer. Lit, the whole fixture reads as one warm tone: brass, fibre and glow sitting within a few shades of each other.

Best against

Pale walls

Reads as

Quiet, tonal

Suits

Wabi-sabi, coastal, Belgian

Dark Brown

Dark strands run in bands of near-black and warm brown down the length of the bundle.

Lit on the same wall, the dark sconce holds two solid lines above the glowing tubes.

Graphic, and Full of Depth

Dark brown does the opposite — it draws two solid dark lines down a pale wall and the whole fixture reads as a silhouette from across a room. Up close the colour is not flat: strands run from near-black to warm chestnut. Lit, the contrast sharpens instead of softening: two dark bundles above two bright tubes, with the brass catching the light between them.

Best against

Light or mid walls

Reads as

Graphic, defined

Suits

Modern luxe, transitional

Match the Wall, Not the Furniture

A sconce is read against the wall behind it before anything else in the room. On a pale plaster wall both work, but they do different jobs: ivory blends and lets the brass lead, dark brown separates and lets the silhouette lead. On a mid-tone or coloured wall, ivory is the safer choice — dark brown can disappear into a deep green or navy rather than standing against it.

In a Hallway or a Bedroom

Ivory is the gentler option beside a bed, where a dark shape at eye level can feel heavier than you expect at night. Dark brown holds its own better in a corridor with several fixtures, where a pale fibre repeated along a wall can start to look washed out.

Either Way, It Varies

Both colours are natural, undyed variation within a natural fibre — so tone shifts from bundle to bundle in both. Two ivory sconces on the same wall will not be an identical shade, and neither will two dark brown ones. Ordering a pair together helps, since they are made from the same batch.

Still deciding? Hold a sheet of paper against the wall where the sconce will go. If the wall reads paler than the paper, dark brown will give you contrast; if it reads darker or similar, ivory will keep the fixture from becoming a heavy patch. And if you are ordering two, order them together — matching batches is the one thing you cannot fix afterwards.

Off & On

The Light Starts Below the Fibre

The source sits under the horsehair rather than behind it — so switching on does not backlight the bundle, it lights the wall beneath and lets the fibre catch what rises.

Unlit against a pale wall, the arch and the two pale bundles read as a single quiet form.

Off

Unlit — Daytime

By day this is an object rather than a light. Daylight rakes across the brass and finds the hand-worked marks in it; the same light travels down the fibre and separates it into individual strands. The acrylic sits pale and inert at the bottom — you would not know from looking where the light was going to come from.

With the bulbs on, two acrylic tubes glow warm while the fibre above stays soft and unlit.

On

Lit — 3000K Warm White

Two columns light along their whole length with nothing bright behind them — the frosting runs through the acrylic rather than sitting on it, so there is no visible point source at any angle. Above them the fibre stays soft and unlit, picking up only what rises off the tubes. The composition holds: light at the bottom, texture in the middle, brass at the top.

What Changes

Not the fibre. Many natural-material fixtures put the source behind the material and let it glow through — here the light sits below it instead, so the horsehair looks the same lit or unlit and the glow reads as separate from it. That is deliberate: hair backlit at close range goes translucent and thin, and this design keeps it looking like hair.

The Bulbs

Two G9 bases, one behind each acrylic tube, max 10W each. 3000K warm white ships as standard, and it is what keeps the ivory fibre warm rather than grey. Cooler temperatures are available on request; go cooler and both the hair and the aged brass lose their warmth. Bulbs sold separately.

Brightness & Dimming

At 10W a side this is an accent fixture — enough to light a hallway wall, a bedside or the space beside a mirror, not enough to be the only light in a room. For dimming, fit dimmable G9 bulbs and a compatible wall dimmer; a standard non-dimmable LED will flicker or refuse to dim.

Getting the colour right: with a natural fibre the bulb matters more than usual — warm light keeps ivory hair looking like hair, while a cool bulb drains it toward grey and flattens the aged brass alongside it. Our guide below covers how colour temperature changes what a material looks like.

Grey vs Gold: The Bulb Guide →

Buy the Pair

Sconces Go Up in Twos

One is a detail on a wall. Two make a composition — and with a natural fibre there is a practical reason as well: a pair ordered together comes from the same batch, so the two bundles match.

A pair flanks a panelled mirror above a dressing counter, lighting the face from both sides.

01 Dressing Area

Either Side of a Mirror

This is where a pair earns its keep rather than just looking symmetrical. A single sconce lights one side of a face and leaves a shadow under the chin and in one eye socket; two, set 36–40″ apart at eye level, cancel each other's shadows out. The tall narrow form suits the strips of wall beside a mirror where a wider fixture would crowd the frame. Dry areas only — a natural fibre should not go near a shower or a steam room.

Two sconces hang either side of a bed, leaving both nightstands clear.

02 Bedroom

Either Side of the Bed

Wall-mounted rather than standing, so both nightstands stay clear for a book and a glass. Drop the junction box to 60–64″ here rather than the 72–76″ used in a hallway — that puts the acrylic beside your shoulder when you sit up, with the light on the page instead of in your eyes. Ivory is the gentler choice at a bedside; a dark bundle at eye level reads heavier at night than it does by day.

A pair frames a tapestry above a green sofa, washing the wall from both ends.

03 Living Room

Framing What Hangs Between Them

Above a sofa, a pair does something a single sconce cannot — it brackets whatever hangs between them and lights it evenly from both ends. Because these project only 3.5″, they sit close enough to the wall not to compete with the artwork for depth. On a mid or deep-toned wall, ivory holds its outline better than dark brown.

Order Them Together

Horsehair is a natural fibre, so tone and thickness shift slightly from batch to batch. Two ordered at the same time are made from the same batch and will match; two ordered months apart may not. This is the one thing about a pair you cannot correct afterwards.

Spacing

Beside a mirror, 36–40″ between junction boxes. Either side of a bed, let the bed and the nightstands set the distance. Along a corridor, 6–8 ft keeps the rhythm even without over-lighting the run.

Two Boxes, One Switch

Each sconce needs its own junction box, and both are usually run to a single wall switch — worth telling your electrician before the walls are closed up. Fit the same bulbs in both: two G9s at different colour temperatures will show, and on a warm natural fibre the mismatch is obvious.

Before you order two: confirm both junction boxes will sit at the same height — on a pair this is more visible than on almost any other fixture, because the long drop exaggerates a difference of even an inch. Mark both positions and check them with a level before the electrician cuts.

Care

Comb It, Don't Clean It

Almost everything people do to look after a light fixture is wrong for a natural fibre. The good news is that the right answer takes less effort than the wrong one.

The Horsehair

Run your fingers or a wide-toothed comb down through the bundle, always from the top ferrule downward, with the lie of the hair. Two or three passes twice a year is genuinely all it needs. For dust, a soft dry brush, or a hairdryer on cool held a foot back. Loose strands in the first weeks are hairs that were never seated in the ferrule — let them come away and the bundle settles.

Never

Water, shampoo, conditioner, fabric spray or any cleaner. Hair takes on moisture and loses the shape it was set into, and it does not come back. Never brush upward or against the lie — that is what turns a smooth bundle into a frizzed one, and unlike a dusty surface it cannot be undone.

The Brass & Acrylic

A dry or barely damp soft cloth on both. The brass is aged in the metal, so there is nothing to polish and nothing that needs it — a wipe is the whole job. On the acrylic tubes, work downward and keep the cloth clear of the fibre above; a damp cloth that brushes the hair is the most common way people get moisture where it should not be.

Never

Metal polish or brass cleaner — it strips an aged finish back toward raw metal and cannot be matched afterward. No abrasive pad on the acrylic either: a scratched diffuser catches the light permanently, and unlike glass it cannot be buffed out.

Where Not to Put It

Rated IP20 — dry indoor spaces only. That means no bathrooms with a shower or bath in use, not because of the wiring but because of the fibre: steam is absorbed long before anything looks wrong, and a bundle that has taken on moisture never fully recovers its set. A dressing area or a powder room without a shower is fine. Keep it out of direct sunlight too.

Where Not to Mount It

The fibre sits around 60″ from the floor at standard mounting height — shoulder and coat height in a narrow hallway. Avoid mounting directly beside a doorway or along a route where people brush past daily. The hair recovers from an occasional touch; it does not recover from being caught every day.

Changing a Bulb

Switch the power off at the wall and let the bulbs cool — G9s run hot. Loosen the small brass thumbscrew by hand, slide the acrylic tube down and off, change the bulb, and refit. No tools, and nothing that requires touching the fibre above. Two G9 bulbs, max 10W each.

What ageing actually looks like: the ivory will warm very slightly over many years, the way most pale natural materials do, and the aged brass will deepen a little where hands pass near it. Neither is wear. A horsehair bundle left alone on a wall in a dry room stays as it arrived for a very long time — the fibre has been used in violin bows and upholstery for centuries precisely because it lasts.

Questions, Answered

Horsehair Wall Sconce FAQ

Where does the horsehair come from?

From routine grooming and the agricultural supply chain — no animal is raised or slaughtered for it. The fibre exists whether or not anyone makes something from it, and this is the same supply that has served violin bows, upholstery and brushmaking for centuries. Every bundle is washed to remove oils, sanitised, then combed and set before it reaches the frame; nothing arrives untreated, and there is no odour or dressing that wears off over time.

Does it shed?

A few loose strands may work free in the first weeks — those are hairs that were never seated properly in the ferrule, and the same happens with any natural-fibre brush. The bundle is clamped in a brass sleeve at both ends, so what stays is held. It settles quickly, and left alone on a wall a bundle stays as it arrived for years.

Ivory or dark brown — which should I choose?

Choose by the wall behind it. Ivory sits only a shade darker than a pale plaster wall, so the brass leads and the fibre reads as texture; it is the gentler choice at a bedside. Dark brown draws two solid lines down a light wall and reads as a silhouette from across a room; it holds up better along a corridor with several fixtures. On a deep green or navy wall, go ivory — dark brown can disappear into it rather than stand against it.

Can it go in a bathroom?

Not one with a shower or bath in use. The rating is IP20, but the real limit is the fibre rather than the wiring: steam is absorbed long before anything looks wrong, and a bundle that has taken on moisture never fully recovers the shape it was set into. A dressing area or a powder room without a shower is fine. Keep it out of direct sunlight as well.

How high should it be mounted?

This sconce hangs below its junction box rather than sitting level with it, so measure from the top. Hallway or living room: set the box at 72–76″ from the floor. Beside a bed: drop it to 60–64″ so the light lands on the page while you are sitting up. Beside a mirror, allow 36–40″ between two boxes. It projects only 3.5″ from the wall, which keeps it inside the 4″ that US guidance allows for anything below 80″ in a walkway.

What bulbs does it take, and how bright is it?

Two G9 bulbs, one behind each acrylic tube, max 10W each — bulbs are not included. 3000K warm white is what we photograph with and what keeps ivory fibre looking warm rather than grey. At 10W a side this is an accent fixture: enough for a hallway wall, a bedside or a mirror, not enough to be the only light in a room. For dimming, fit dimmable G9 bulbs and a compatible wall dimmer. Changing a bulb means loosening one brass thumbscrew by hand — no tools, and no need to touch the fibre.

How do I clean it?

Comb the fibre, don't clean it. Fingers or a wide-toothed comb, always downward from the top ferrule and with the lie of the hair — two or three passes twice a year is all it needs. Dust with a soft dry brush. Never water, shampoo or any spray, and never brush upward: a frizzed bundle does not come back. Brass and acrylic: a dry or barely damp cloth, working downward and keeping the cloth clear of the fibre above. No metal polish on aged brass, no abrasive pad on acrylic.

Question 2

Shipping Time & Costs

Answer

Shipping Made Simple

We’ve got you covered with easy and reliable shipping options

Total Delivery Time = Processing Time + Shipping Time

Processing or Handling Time :
The processing time begins from the date you place your order. It usually takes 3 to 5 Business Days (Monday to Friday) to process your order. Once we’ve processed it, we can then ship it.

Customized products: Customized lighting fixtures require additional production time. Please note that the processing of such orders may require an extra 5-12 business days, and the total estimated delivery time will be extended accordingly.

Shipping Charge and Transit Time:
Free Standard Shipping (25-40 business days): Free for all orders.
Expedited Shipping (9-14 business days): Faster delivery is available—please read our Shipping Policy for specific fees.

Question 3

Refund and Return Policy

Answer

Thank you for shopping with us. We understand that you want every item you purchase to perfectly suit your home. To ensure a pleasant and worry-free shopping experience, please read the following policy carefully before making your purchase.

1. Return Period and Product Condition

Our standard return policy is valid for 30 days from the date you receive your order. If more than 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

Important: Items that have been installed, have broken wiring, or loose crystals are not eligible for return.

All returned items must meet the following requirements:

Original Condition: Must be unused, unworn, and include all original tags, labels, and packaging.
Complete Accessories: All accessories, manuals, and included items must be intact. Items requiring assembly must be returned unassembled.
Proof of Purchase: You must provide a valid order number or proof of purchase.

Exceptions – Cannot Be Returned:

Customized, modified, or special-order items (including products marked “Custom Invoice,” “Made to Order,” or “Final Sale”).
Items not in their original condition or packaging (used or altered).
Returns caused by misunderstanding the product listing.

2. Eligible for Returns/Exchanges

Customers are entitled to a full refund or replacement in the following cases:

The product is damaged due to quality issues or transportation.
Any item returned to sender undelivered.
Any item not delivered within 90 days.

For all eligible returns, we bear all costs and guarantee 100% return/refund or free replacement.

3. Not Eligible for Return/Exchange

Certain items are not eligible for returns or exchanges:

Products that do not qualify for the 30-day return policy.
Bespoke, custom, or special-ordered products.
Products not in original condition or packaging.

4. Shipping Costs for Customer-Initiated Returns

If a return is initiated due to the customer’s personal reasons, the customer is responsible for the return shipping costs. The exact fee depends on the chosen courier service. Customer-related reasons include:

The customer feels the product does not meet their expectations;
The customer finds the size too small or too large;
The customer believes the color does not match expectations;
The customer wants to return the product for personal reasons (e.g., changed mind or no longer needs the item);
The customer ordered the wrong item or quantity;
The customer did not carefully read the product description and is surprised by the product’s features or specifications.

5. Return & Exchange Process

Before returning any items (within 30 days), please contact our customer service team. Returns without prior authorization will not be accepted.

Step 1: Submit Your Request
Email support@hoailamp.com with:

Order number
Item(s) to return or exchange
Detailed reason for return/exchange
Photos if there is a quality issue

Step 2: Wait for Authorization

Before sending your package, you must contact Hoailamp via email to obtain an RMA (Return Merchandise Authorization) number. Items sent without authorization may not be processed.

Email: support@hoailamp.com

Once approved, please send your package to the following return address and follow the packaging instructions carefully:

Return Address:
Recipient: Zhang Lei
Address: Building 4, No. 80 Longxi Road, Jianghai District, Jiangmen City, Guangdong Province, China
Postal Code: 529080

Step 3: Package & Ship

Take photos of the product and packaging before shipping to show it is in original condition.
Include order confirmation, all original accessories, and packaging.
Email us the tracking number after shipping.

Step 4: Refund or Exchange Processing

Refunds:

We will refund to your payment account after returned once the refund approved. Keep in mind that it may also take some time for your bank or credit card company to process and issue your refund.

If you paid with a credit or debit card, we will refund your money to the same card once we receive your return. Refunds will take 5-7 business days.

If you paid with PayPal, we will refund your money to your PayPal account once we receive your return. Refunds will take approximately 1-3 business days.

To check the status of your refund, please visit the your Account- Orders history page.
Exchanges: We will process your return within 3–5 business days after receiving the returned item, and ship the replacement once the inspection is completed.

6. European Union 14-Day Cooling-Off Period

EU customers have the right to cancel or return an order within 14 days without justification. The item must be unused, with tags, and in original packaging, with proof of purchase.

7. Special Conditions

Order Cancellation: Within 24 hours of confirmation, free of charge.
Custom Items: Cannot be canceled.
Non-Custom Items:
- Cancel within 24 hours of placing the order, no cost.
- Cancel after 24 hours but before shipment, $50 handling fee.
- Once shipped, orders cannot be canceled.

8. Contact Us

If you have any questions about returns, exchanges, or cancellations, contact our customer service team:

Email: support@hoailamp.com
hone: +(502) 208-8886

Hoailamp reserves the right to update or modify this policy at any time without prior notice.

Question 4

Secure Payment Policy

Answer

We are committed to providing a safe, secure, and seamless shopping experience. Protecting your personal information and payment security is our highest priority.

1. Website Security

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Secure Encryption:
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Privacy Protection:
We comply with strict privacy standards and only collect the information necessary to complete your order. All customer data is handled with care and protected through secure systems.

2. Payment Security

We use Shopify Payments to process all transactions securely and reliably. Every payment is protected by industry-leading security standards to ensure a safe checkout experience.

Accepted Payment Methods:
Visa, Mastercard, American Express, Diners Club, Discover, Shop Pay, and JCB.

Shopify Payments Security:
All payments are processed through Shopify Payments, a PCI DSS Level 1 compliant platform. It uses advanced encryption and fraud detection technologies to safeguard your payment information. Built on Shopify’s trusted infrastructure, it ensures every transaction is fast, secure, and reliable.

Important Note:
We do not store or have access to your credit or debit card information. All payment details are securely processed and encrypted by Shopify Payments throughout the entire transaction process.

3. Our Commitment

We are dedicated to providing a secure and worry-free shopping experience. If you have any questions regarding payment security or data protection, please contact our customer support team:

support@hoailamp.com

We are always here to help.

Question 5

Can l customize the size, color, or material of a fixture?

Answer

Looking to make your lighting truly one-of-a-kind?

You can customize the size, color, and material of many of our fixtures! Explore all the possibilities and start designing your perfect piece on our Customization Page.

Have questions or specific requests? Our team is happy to help: Email: support@hoailamp.com

Question 6

What is the voltage? Is it suitable for use in the United States?

Answer

Wondering if this light works with your local voltage? The U.S. standard is 110–120V, and Europe uses 120–240V. We can also customize the voltage to fit your needs. For more details on global voltage standards, check out our Global Voltage Reference Guide.

Question 7

Are your products certified?

Answer

Yes, all of our lighting fixtures are certified to meet the safety and compliance standards of the regions they are shipped to, including SAA/CE Certifications and UL certifications. For more details on our certifications, visit our Certification Page.

Question 8

Are there any customs duties?

Answer

Please be aware that all prices shown on our website do not include duties, local taxes, or any other import charges. In most cases, our parcels pass through customs without VAT being charged. However, for larger orders or certain circumstances, we may need to provide additional information to customs and cooperate with the buyer to supply the required paperwork.

Each destination country has its own import tax threshold, which determines the value of goods that can be imported before import duties are charged. Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility, and we are not liable for any delays caused by customs authorities in your country.

For more details regarding applicable fees, we recommend contacting your local customs office.

Question 9

Are your lights dimmable?

Answer

Many of our fixtures are compatible with dimmer switches. Please check the product description or contact us to confirm dimming compatibility before purchase.

Mistral Horsehair Wall Sconce

Embark on a journey of light and shadow in 2026 — Up to 20% OFF.Infuse your life with warm light.

10%

15%

20%

Hard, Soft, Then Luminous

Three Materials in Sequence

No Two Bundles Are Alike

An Arch That Doubles Back

Two Sources, Two Columns

Features & Details

Tall and Narrow, Close to the Wall

Where It Comes From, and Why

Everything Around the Horsehair

Two Colours, Two Different Rooms

The Light Starts Below the Fibre

Sconces Go Up in Twos

Comb It, Don't Clean It

Horsehair Wall Sconce FAQ

1. Return Period and Product Condition

2. Eligible for Returns/Exchanges

3. Not Eligible for Return/Exchange

4. Shipping Costs for Customer-Initiated Returns

5. Return & Exchange Process

6. European Union 14-Day Cooling-Off Period

7. Special Conditions

8. Contact Us

1. Website Security

2. Payment Security

3. Our Commitment

Customization

UL Electrical Certification

2-Year Free Warranty Service

Free Shipping

24x7 customer service support

Free Return Within 30 Day

Customization

UL Electrical Certification

2-Year Free Warranty Service

24 Free Shipping

24x7 customer service support

Free Return Within 30 Day

Mistral Horsehair Wall Sconce

Customer Reviews

Why are good lighting fixtures worth owning?

Antique Brass U-Bend Frame

Natural Horsehair Bundle Accent

Frosted Acrylic Light Cylinders

The Mistral Horsehair Wall Sconce — Where Craft Meets Sculptural Light

Sculptural Modernism —Where Nature Meets Precision

Brass Finish: Aged in the Metal vs. Plated on the Surface

Our Premium Materials

Standard Materials

FAQS

Explore more lighting fixtures

Recently viewed products

FREE SHIPPING

SUPPORT 24/7

30 DAYS RETURN

100% PAYMENT SECURE

Embark on a journey of light and shadow in 2026 — Up to 20% OFF.
Infuse your life with warm light.

Sculptural Modernism —
Where Nature Meets Precision